AI Transforms Damal Restaurant:
Damal Restaurant, a staple of Somali cuisine in East London, attracts a vibrant mix of local families and food lovers. As demand for its authentic dishes expanded, the team faced challenges with high order volumes, staff logistics, and a constant influx of phone calls for table reservations and takeaways.
To meet these demands and drive growth, Damal Restaurant partnered with Solvexa AI, implementing cutting-edge automation across its operations.
The Challenge: Scaling While Maintaining Quality
Running a bustling restaurant meant:
• Order Processing – Manual order-taking, especially during peak hours, causing delays • Staffing Logistics – Managing schedules required constant oversight to meet demand.
• Front Desk Phone Handling – Table bookings occupied valuable staff time.
• Customer Engagement – Boosting repeat visits needed personalized marketing.
Damal Restaurant needed AI-powered efficiency to keep up with customer expectations and support growth.
The Solution: AI-Powered Restaurant Automations
Solvexa AI’s automation transformed Damal Restaurant’s operations:
• Smart Order Management – Orders were processed faster with fewer errors.
• Optimised Staffing – AI aligned staff schedules with peak times, reducing strain and improving service.
• AI Receptionist – The AI Receptionist handled incoming phone calls, answered FAQs, took orders, and booked tables, freeing staff to focus on the dining experience.
• Personalized Marketing – AI analyses customer data to recommend dishes and drive repeat orders.
“Thanks to Solvexa AI, we’ve streamlined our processes and saved over 15 hours weekly and grown our order volume without the front desk overload. Now we can focus on delivering the rich flavors our community loves.”
— Management Team, Damal Restaurant
The Results: AI-Driven Efficiency & Growth
✅ 20+ hours saved weekly by automating key processes and phone call handling.
✅ 15% growth in order volume, with improved accuracy and faster service.
✅ 24/7 AI Receptionist, allowing customers to place orders and make reservations anytime.
✅ Higher customer satisfaction, leading to improved online reviews and increased SEO rankings.
The Future: AI Powered Dining Experiences